Client-directed care - clinically backed
Take control of your support at home Package without taking the risk.
MDHSS provides practical, local support for older people, carers and families in Mallacoota and nearby communities. Talk to our team about home support, transport, meals, social connection and care coordination. Whether you need a little help at home or more coordinated support, MDHSS can help you understand available services and referral pathways.
Support designed for everyday independence
Help at home
Practical assistance to help maintain a safe, clean and comfortable home environment.
Social connection
Activities and supports that reduce isolation and keep people connected with the community.
Community transport
Support to attend appointments, shopping trips and essential community activities where available.
Care coordination
Guidance to connect with the right services, referrals and support pathways.
Meals and wellbeing
Meal support and wellbeing checks that help people remain nourished, safe and connected.
Referral support
Help understanding My Aged Care, eligibility steps and what information may be needed.
How to get started
Simple steps to help you move from enquiry to receiving the right local support.
Contact MDHSS
Call us or submit the enquiry form. Tell us what support you or your family member may need
Discuss your needs
Our team will talk through your circumstances, goals, current supports and referral pathway.
Confirm eligibility and services
We help identify whether CHSP, Support at Home, transport, meals or other community supports may be suitable.
Start receiving support
Once approved and scheduled, services begin according to your plan and local availability.
Not sure where to start?
Complete the enquiry form and our team can guide you through My Aged Care, referrals and local service options.
Compare common support pathways
Use this simple guide to help clients and families understand where MDHSS may fit into their care journey.
| Support need | CHSP / entry-level support | Support at Home / coordinated support |
|---|---|---|
| Basic help to remain at home | Often suitable | May apply depending on assessed need |
| Ongoing or higher care needs | Limited scope | Often suitable after assessment |
| Transport or social support | May be available locally | May form part of care plan |
| Personalised care planning | Basic service planning | More coordinated planning |
| Referral pathway | My Aged Care or local referral | My Aged Care assessment required |
Why families choose local support
For rural and remote communities, local knowledge matters.
“The team understands the challenges of living in a small community and helps connect people with practical support.”
“Being able to speak with someone local makes the process less stressful for clients and carers.”
Frequently asked questions
Clear answers for people exploring home and community support.
What is Support at Home?
Support at Home is an Australian Government aged care program designed to help older people live independently at home. Access generally depends on assessment through My Aged Care.
Can MDHSS help me understand My Aged Care?
Yes. MDHSS can help explain local service options and guide you on the information commonly needed for referrals and assessments.
Do I need to already have approval?
No. You can contact MDHSS at any stage. The team can discuss your current situation and possible next steps.
What areas does MDHSS support?
MDHSS supports Mallacoota and surrounding communities. Service availability may depend on eligibility, location, funding and staffing capacity.
Is this an emergency service?
Ready to talk about support at home?
Contact MDHSS for local guidance, referral support and practical services that help people remain independent and connected.