ICT Support Engineer

Join Our Team at Mallacoota District Health and Support Service

Empowering Community Care Through Innovation in Digital Technology

Work Type: Full Time / Part Time (negotiable)
Industry: Community Services & Development – Aged & Disability Support
Location: Mallacoota, Victoria, Australia

We are seeking a skilled and proactive ICT Administrator to join our team in beautiful Regional Mallacoota, Victoria. This is a unique opportunity to apply your technical expertise in a role that supports our community care operations and enhances service coordination in a dynamic, digitally evolving environment.

About the Role

As our ICT Administrator, you will play a key role in ensuring the smooth operation of our ICT systems. You’ll support service coordination functions and enable efficient digital workflows across homecare, nursing, and administrative services.

Key Responsibilities

• • • • Manage and support digital tools used in rostering, scheduling, and service delivery
      • Provide responsive ICT support and resolve technical issues for staff
      • Digitise and maintain service forms, records, and dashboards
      • Collaborate with service coordinators to streamline and improve digital processes
      • Train staff in the use of relevant ICT systems and tools
      • Ensure data integrity, privacy, and backups in line with organisational policies
      • Support the implementation of ICT projects and drive continuous improvement initiatives

What We Are Looking For

• • • • Masters or Bachelor’s degree in Information Technology or related qualification
      • Strong skills in Health Care ICT systems administration and end-user support
      • Excellent problem-solving, attention to detail, and analytical skills
      • Clear and effective communication and collaboration abilities
      • Experience with digital rostering systems or CRMs (desirable)
      • Understanding of data protection and privacy within healthcare settings
      • Skills in Cybersecurity and
      • Training on Digital Safety for vulnerable client and other end users
      • Ability to prioritise tasks and work autonomously in a fast-paced environment
      • Previous experience in community health or aged care (highly recommended)

What We Offer

• • • • Remote Regional ICT Experience
      • A supportive and innovative environment
      • Professional development opportunities in ICT and healthcare systems
      • Flexible work arrangements to suit your lifestyle
      • The chance to enjoy a rewarding career in a stunning coastal community

About Us

At Mallacoota District Health and Support Service (MDHSS), we are passionate about delivering high-quality, person-centred care that allows people to live safely and independently in their homes. We are embracing digital innovation to better support our teams and enhance client services across the region.

How to Apply

📧 Submit your resume and cover letter detailing your suitability for the role to: feedback@mdhss.org.au

📞 For inquiries, please contact:
(03) 5158 0243