Local care and support for Mallacoota and surrounding communities
Call MDHSS: (03) 5158 0243
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MDHSSMallacoota District Health & Support Service
Helping you stay safe, independent and connected at home.
MDHSS provides practical, local support for older people, carers and families in Mallacoota and nearby communities. Talk to our team about home support, transport, meals, social connection and care coordination.
Check your support options
Call (03) 5158 0243
Local teamPeople who understand rural and remote community needs.
Personal supportServices built around your goals, routines and safety.
Practical helpTransport, meals, home help, social support and more.
Support designed for everyday independence
Whether you need a little help at home or more coordinated support, MDHSS can help you understand available services and referral pathways.
Help at home
Practical assistance to help maintain a safe, clean and comfortable home environment.
Community transport
Support to attend appointments, shopping trips and essential community activities where available.
Meals and wellbeing
Meal support and wellbeing checks that help people remain nourished, safe and connected.
Social connection
Activities and supports that reduce isolation and keep people connected with the community.
Care coordination
Guidance to connect with the right services, referrals and support pathways.
Referral support
Help understanding My Aged Care, eligibility steps and what information may be needed.
How to get started
Simple steps to help you move from enquiry to receiving the right local support.
Contact MDHSS
Call us or submit the enquiry form. Tell us what support you or your family member may need.
Discuss your needs
Our team will talk through your circumstances, goals, current supports and referral pathway.
Confirm eligibility and services
We help identify whether CHSP, Support at Home, transport, meals or other community supports may be suitable.
Start receiving support
Once approved and scheduled, services begin according to your plan and local availability.
Request a callback
Complete the form and the MDHSS team will contact you to discuss support options.
Compare common support pathways
Use this simple guide to help clients and families understand where MDHSS may fit into their care journey.
| Support need | CHSP / entry-level support | Support at Home / coordinated support |
|---|---|---|
| Basic help to remain at home | Often suitable | May apply depending on assessed need |
| Ongoing or higher care needs | Limited scope | Often suitable after assessment |
| Transport or social support | May be available locally | May form part of care plan |
| Personalised care planning | Basic service planning | More coordinated planning |
| Referral pathway | My Aged Care or local referral | My Aged Care assessment required |
Why families choose local support
For rural and remote communities, local knowledge matters.
“The team understands the challenges of living in a small community and helps connect people with practical support.”
Local family feedback
“Being able to speak with someone local makes the process less stressful for clients and carers.”
Community member feedback
Frequently asked questions
Clear answers for people exploring home and community support.
What is Support at Home?
Support at Home is an Australian Government aged care program designed to help older people live independently at home. Access generally depends on assessment through My Aged Care.
Can MDHSS help me understand My Aged Care?
Yes. MDHSS can help explain local service options and guide you on the information commonly needed for referrals and assessments.
Do I need to already have approval?
No. You can contact MDHSS at any stage. The team can discuss your current situation and possible next steps.
What areas does MDHSS support?
MDHSS supports Mallacoota and surrounding communities. Service availability may depend on eligibility, location, funding and staffing capacity.
Is this an emergency service?
No. For urgent medical help, call 000. For non-urgent support enquiries, contact MDHSS during business hours.
Ready to talk about support at home?
Contact MDHSS for local guidance, referral support and practical services that help people remain independent and connected.